FAQ

Is it possible to choose my own IP?

General
Lockfox will be releasing features shortly that will allow you to choose where your IP shows up on the Internet geographically and we expect to have many points across the globe from which users may choose! These points will serve to improve the quality of your connection and speed of your service!

Do you log or watch my activity on the web?

General

Absolutely not! Your privacy is our number one concern. Our internal networking is double and in some cases triple blind and is encrypted from the moment it leaves your browser to the time it leaves our security network. We don't log or track any activity - not only because we respect your privacy but we physically are unable to due to the nature of the encrypted connection.

Even if we could, we wouldn't - it would be simply too time consuming and resource intensive to do so.

My public IP doesn't change often. How can I change this?

General

The short answer is, you can't. Generally you'll find that your public IP does fluctuate from time to time from a pool of dynamic addresses. One problem this presents in doing often though is that it tends to play havoc on website "sessions" when it's done within your single sign on period. Many sites across the Internet, from webmail to online banking, are IP-based in their security. If your IP changing mid-connection, it will invalidate your session and you'll be forced to sign on to that website again.

Typically many hundreds or thousands of our users share from our pool of public IP addresses, so there is no worry of a particular public IP being tied to your individual use. Most often the only real reason to rotate a public IP often is when users wish to use the service in places they "expect" to be banned - a use of Lockfox that we specifically prohibit in our terms of service.

While we promote privacy and freedom on the Internet, Lockfox is offered as a shield - not as a sword. We want to protect you from the bad guys - not provide the tools to be one.

Additionally, with your privacy as our chief concern, our tunneling and encryption technology render the need for IP rotation to be completely unnecessary.

How does Lockfox secure my data on insecure wifi connections?

General
Lockfox establishes an encrypted connection to the Lockfox.com network. All of your data is encrypted before leaving your computer, and sent to the Lockfox.com system. Anyone monitoring the insecure WiFi would just see an incomprehensible stream of data.

How do I get Lockfox?

General

Lockfox Secure Browser is available directly on this website, at www.lockfox.com.

Additionally we provide download points at CNET's Downloads.com as well as a fantastic review at Tucows.com!

The Lockfox Add-On for Firefox can be found on this site, as well as in the add-ons section featured at mozilla.com. See the downloads section on this website for direct access to these locations!

How do I know I can trust you with my data?

General
Sterling Security Research has been a leader in on line privacy and security since 2002. Our servers are located in a secure facility with controlled access. We do not monitor our users and do not log their activity. Your data will never be sold, distributed or even viewed.

Firefox is free. Why do I have to pay to use Lockfox?

General
Lockfox is more than just Firefox. Lockfox is powerful SSH encryption, proxy and a browser all wrapped into one package. All of your data is encrypted and then routed through our servers to protect your data and your privacy.

Does Lockfox support MacOS or Linux?

General
At this time the Lockfox Secure Browser does not support MacOS or Linux. However, the Lockfox Add-On for Firefox is multi-platform and is fully supported on Windows, MacOS, and Linux. Wherever you can run Firefox, you can install the Lockfox Add-On.

How do I know it's working and my data is safe?

General
While using the Lockfox Secure Browser, if you're browsing the web, you are protected. LSB will cease to function unless all of the security checkpoints are in place. With the Lockfox Add-On for Firefox, the icon in your toolbar or task tray will turn BLUE when you are browsing protected. Disabled, this icon will turn RED.

Lockfox tells me I cannot connect - what's going on?

General

When you launch Lockfox, a series of connection tests are performed to determine if you have the appropriate access to the internet from your PC. Lockfox requries direct access to one of several common "ports" in order to properly establish your secure connection. If you are located on a particulary restrictive network, it may not be possible to run Lockfox from your present location. If Lockfox informs you of this, you will not be able to run Lockfox successfully.

At Lockfox we're always striving to improve our connection options and if you are experiencing issues connecting from a partiuclarly restrictive network, we urge you to check back frequently for the latest Lockfox updates.

How do I cancel my account?

Accounts and Billing

While we hope you find Lockfox to be an extremely valuable-added service, should you wish to discontinue your service simply follow the directions below:

Log into your account at www.lockfox.com
Click the "My Support Requests" option under the "Your Account Options" menu.
Submit a new "Ticket" to the "Billing and Accounts" department requesting your account cancellation.

Once your request is processed, your access will remain active through the end of the current billing cycle. Additionally your account will remain active on our website beyond your cancellation should you require additional assistance, or desire to re-activate your account at a later date.

How does Lockfox work with bookmarks?

Lockfox Secure Browser
When Lockfox is first launched, it checks for any bookmarks that you previously saved to your lockfox.com account, then loads them into the application. If you add or delete a new bookmark in your current browsing session, the changes will be saved to your account upon closing Lockfox.

Can I install Firefox Add-Ons?

Lockfox Secure Browser

While you can install a Firefox extension and use it, when you close Lockfox Secure Browser, the extension will be deleted. This is due to the very portable nature of Lockfox, and how it deletes all traces from being left behind. In the next version of Lockfox, we are considering adding a way to keep loaded extensions. If you wish to use your current extensions and add-ons, consider using the Lockfox Add-On for Firefox.

Why is Lockfox Secure Browser such a large download?

Lockfox Secure Browser
Lockfox Secure Browser operates in a completely protected and isolated environment. In order to offer you full support for the latest technologies such as Flash, Shockwave, PDF rendeing and others, we must package this support with our software. The download may take you a few minutes more than normal but the browsing experience under full privacy and security are worth the extra time!